Privacy Policy

Last updated: January 31, 2026

1. Introduction

Welcome to KIVIO ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using KIVIO, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, display name, and profile picture when you create an account
  • Artist Profile: Artist name, bio, genre tags, and social links if you create an artist profile
  • User Content: Track metadata, cover art URLs, and embed links you submit
  • Communications: Feedback, support requests, and other communications you send us

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, tracks played, likes, and follows
  • Device Information: Device type, operating system, and app version
  • Log Data: IP address, browser type, access times, and referring URLs

2.3 Information from Third Parties

  • OAuth Providers: If you sign in with Google, we receive your name, email, and profile picture
  • Embedded Content: When you embed tracks from services like Suno or Udio, those services may collect their own data

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Personalize your experience with recommendations ("For You" feed)
  • Enable artist discovery and music sharing features
  • Send important updates about the Service
  • Respond to your requests and support inquiries
  • Monitor and analyze usage trends
  • Detect, prevent, and address fraud or abuse
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Public Profile: Your artist profile, tracks, and public activity are visible to other users
  • Service Providers: With trusted third parties who assist in operating our Service (hosting, analytics, authentication)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • All data is encrypted in transit using HTTPS/TLS
  • Passwords are securely hashed and never stored in plain text
  • Access to personal data is restricted to authorized personnel
  • Regular security audits and vulnerability assessments

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@kivioai.com

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

KIVIO is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Third-Party Services

Our Service may contain links to third-party websites and services (e.g., Suno, Udio, YouTube). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: